Group Policies

ATTENDANCE
To promote success in the program, every effort should be made for clients to attend each session. All clients are asked to arrive 5 minutes early and be picked up promptly at the end of each session. If the client is unable to attend a session, please contact the office as soon as possible. Clients will not receive credit for sessions they do not attend.

PARTICIPATION
Voices Together reserves the right to discontinue a client’s participation in a group if the therapist decides the group is not an appropriate fit for the client. Therapists will work with the parents and/or caseworkers to find a solution that will best benefit the client.

SUPERVISION
Our goal is to promote the highest level of independence possible for each client.

  • Clients under the age of 18 are required to have a parent or other caregiver remain on premises for the duration of session.
  • The music therapist reserves the right to ask a support worker or family member to stay in the session, regardless of the client’s age.

WITHDRAWAL

To discontinue participation in the program, clients must provide formal notice of withdrawal 30 days in advance. Notice must be made in person, by email, or in writing at least 30 days in advance to receive a refund.

CANCELLATIONS

If Voices Together has to cancel a session for any reason we will extend you a credit for each session missed.

IMPORTANT NOTICE: We reserve the right at any time to cancel a class due to insufficient enrollment. We will make every effort to hold all classes offered. We require at least 3 group members be present for a session to occur. If after 15 minutes past the scheduled start time there are not at least 3 members, the music therapist may choose to cancel the group. Clients paying full tuition will receive a credit for sessions cancelled. 

INCLEMENT WEATHER CLOSINGS
The safety of our clients and therapists is our primary concern. Decisions to cancel sessions are made based on school closings in the county in which the community group is held.

HOLIDAY SCHEDULE

Voices Together is closed in observance of the following holidays:

Martin Luther King, Jr. Birthday
Good Friday
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving
Christmas through New Years

All holidays have been taken into consideration when setting tuition rates. There will be no proration or refunds for holidays.

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